Refund and Return Policy

At LBNY Apparel Co., we’re committed to ensuring that you’re satisfied with your purchase. If, for any reason, you’re not happy with an item you purchased from us, please review our return and refund guidelines below.

Return Policy

• Return Period: Items are eligible for return within 30 days from the date of purchase.
• Condition: Returned items must be unused, in original packaging, and in the same condition as received.
• Proof of Purchase: A receipt or other proof of purchase is required for all returns.

Refunds

• Processing Time: Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within [5-10] business days.
• Shipping Costs: Original shipping costs are non-refundable. The customer is responsible for return shipping unless the item is defective or incorrect.

Non-Returnable Items

The items listed below are exempt from returns:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made items

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us to arrange the exchange.

How to Initiate a Return

To start a return, contact us at hello@lbnyapparelco.com with your order details. We’ll guide you through the process and provide further instructions.